Effective Date:01/01/2024

At Better Care Agency, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We may collect the following types of personal information:

  • Name, address, phone number, and email address.

  • Medicaid ID or insurance information.

  • Health information required to provide care services.

  • Payment details (for private pay clients).

b. Non-Personal Information

  • Browser type and device information.

  • IP address and usage data.

2. How We Use Your Information

We use your information to:

  • Provide and manage home care services.

  • Assist with Medicaid eligibility and enrollment.

  • Communicate with you regarding your care or our services.

  • Improve our services and customer experience.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information:

  • With authorized Medicaid programs for eligibility and care approval.

  • With trusted service providers who assist in delivering our services.

  • To comply with legal obligations, such as court orders or subpoenas.

4. Your Rights

You have the right to:

  • Access, correct, or update your personal information.

  • Request the deletion of your personal data, subject to legal or contractual obligations.

  • Opt out of non-essential communications.

To exercise these rights, please contact us at admin@bettercarehhc.com or +1(720) 749-2825.

5. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking

Our website may use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect their personal information without parental consent.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Better Care Agency
14221 E 4th Ave, Suite 2-121, Aurora, CO, 80011
Admin@bettercarehhc.com
+1(720) 749-2825